Abstract and keywords
Abstract (English):
The paper provides an overview of the architectures for the repair and maintenance management software package for a service enterprise. As part of the research work, asset management (EAM) and service management (ITSM) methodologies were studied. Three different architectures for the designed software package are proposed, their descriptions, advantages and disadvantages are given.

EAM, ITSM, ITIL, Servicedesk, repair management, service management

1. Enterprise Asset Management. Sistemy upravlenija osnovnymi fondami predprijatija // TAdviser – portal vybora tehnologij i postavshhikov: [sajt]. – URL: http://www.tadviser.ru/index.php/EAM (data obrashhenija: 21.09.2020).

2. Chongshan, R. Design and implementation of EAM system based on Web Service / R. Chongshan, G. Guili / 2011 IEEE 3rd International Conference on Communication Software and Networks, pp. 477-480.

3. CMMS sistema // Novosoft. Razrabotka programmnogo obespechenija, system upravlenija predprijatiem: [sajt]. – URL: http://www.novosoft.ru/nerpa/cmms-sistema.shtml (data obrashhenija: 21.09.2020).

4. Hussien, H.A. Automated inspection planning system for CMMs / H.A. Hussien, A.M. Youssef, M.K. Shoukry // International Conference on Engineering and Technology (ICET), Cairo, 2012, IEEE, pp. 1-6.

5. Kovalev, A.V. Dostupnyj ITIL. Nastol'naja kniga IT rukovoditelja. Chast' 1. Jekspluatacija servisov. / A.V. Kovalev. – M.: Tezaurus. – 2018. – 450 s. – ISBN: 978-5-98421-327-1.

6. IT Service Management. Sistemy upravlenija IT-sluzhboj // TAdviser – portal vybora tehnologij i postavshhikov: [sajt]. – URL: http://www.tadviser.ru/index.php/ITSM (data obrashhenija: 20.09.2020).

7. ITSM i ITIL. Kakispol'zovat'? V chem otlichijaisut'? // OKDesk: [sajt]. – URL: https://okdesk.ru/blog/itsm-itil (data obrashhenija: 20.09.2020).

8. Varga, S. Increasing Information Systems Availabiliy Through Accuracy, Awareness, Completeness and Manageability of ITSM / S. Varga, G. Barreto, P.D. Battaglin // 14th Iberian Conference on Information Systems and Technologies (CISTI), Coimbra, Portugal, 2019, IEEE, pp. 1-4.

9. Jeves, D. ITIL. Podderzhka uslug. / D. Jeves, Zh. Pojnter. – London: TSO. – 2005. – 418 s. – ISBN: 0-11-330948-1.

10. ITIL dlja ne IT-podrazdelenij // Digital Enterprise: [sajt]. – URL: https://cleverics.ru/digital/2016/07/itil-dlya-ne-it-podrazdelenij/ (data obrashhenija: 20.09.2020).

Login or Create
* Forgot password?