Abstract and keywords
Abstract (English):
The paper provides an overview of the architectures for the repair and maintenance management software package for a service enterprise. As part of the research work, asset management (EAM) and service management (ITSM) methodologies were studied. Three different architectures for the designed software package are proposed, their descriptions, advantages and disadvantages are given.

Keywords:
EAM, ITSM, ITIL, Servicedesk, repair management, service management
References

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