%0 Journal Article %T ARCHITECTURE OF THE REPAIR AND MAINTENANCE MANAGEMENT SOFTWARE FOR A SERVICE ENTERPRISE %A Titarev, D.V. %A Serikov, A.G. %A Krivtsanov, S.O. %K EAM, ITSM, ITIL, Servicedesk, repair management, service management %J Automation and modeling in design and management %D 2020 %N 2020 %P 6 %I Bryansk State Technical University