TY JOUR TI ARCHITECTURE OF THE REPAIR AND MAINTENANCE MANAGEMENT SOFTWARE FOR A SERVICE ENTERPRISE KW EAM KW ITSM KW ITIL KW Servicedesk KW repair management KW service management JO Automation and modeling in design and management AU Titarev, D.V. AU Serikov, A.G. AU Krivtsanov, S.O. PY 2020 IS 2020 PB Bryansk State Technical University