INNOVATIVE APPROACH TO IMPROVING THE QUALITY OF HOUSING AND COMMUNAL SERVICES.
Rubrics: ECONOMY AND MANAGEMENT
Authors:
1.
Bryansk State Technical University
(kafedra «Ekonomika i menedzhment», docent)
Type:
Article
Pages:
from 125
to 129
Status:
Published
Received:
08.12.2016
Accepted:
08.12.2016
Published:
08.12.2016
Language:
Russian
Keywords:
quality of services, housing services, the requirements for housing and communal services, quality of service indicators, innovative approach.
Abstract (English):
The article presents an approach to the formation of quality of housing and utility based on satisfaction and expectations of all stakeholders.
The article presents an approach to the formation of quality of housing and utility based on satisfaction and expectations of all stakeholders.
Keywords:
quality of services, housing services, the requirements for housing and communal services, quality of service indicators, innovative approach.
quality of services, housing services, the requirements for housing and communal services, quality of service indicators, innovative approach.
1. Order on approving a series of standards "Quality management system of the enterprises (organizations) conducting housing and communal services". - Access Mode: http://www.pandia.ru/text/77/165/22841.php.
2. SARS R 51617-2000. Housing and communal services. General specifications.
3. Glukhov, V. V. Production management. Anatomy of reserves: Manual / V. V. Glukhov, E. S. Balashova. - SPb.: Lan, 2008.-352 p.
