@article{Bykova2024formalizing,
author={Bykova, A.V. and Bekmeshov, A.Y.},
title={FORMALIZING ENTERPRISE’S BUSINESS PROCESSES WHEN MODELLING  AN AUTOMATED CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM},
journal={Automation and modeling in design and management},
publisher={Bryansk State Technical University},
year={2024},
pages={33-41},
volume={2024},
issue={1},
}