TY JOUR TI Analysing approaches to building the software complex architecture for managing repair in service companies KW EAM KW ITSM KW ITIL KW Service desk KW repair management KW service management KW multi-criteria optimization JO Automation and modeling in design and management AU Titarev, D.V. AU Krivtsanov, S.O. PY 2022 IS 2022 PB Bryansk State Technical University